Operations Centers Top Employers

In recent years, New Mexico has attracted several large customer service-oriented businesses, with employees numbering from 100 to well over 1000. The top employers include:

Albuquerque

• American Express Travel Services - Inbound travel service calls, 100 employees
  
• Citi Cards - Credit card collection, 1200 employees
• ClientLogic - Technical support center, 924 employees
• Convergys - Customer management, billing & HR, 250 employees
  
• Express Scripts - Pharmacy benefit management, 664 employees
• GE Consumer Finance - Inbound call center providing technical support of advanced wireless products and services, 180 employees
• Innpoints Worldwide - Travel reservation service, 37 employees
  
• Lifemasters Self Supported Health Care - Disease management firm, 200 employees
• Sento Corp - Technical support/customer service, 500+ employees
• Southwest Airlines - Reservation service, 396 employees
• Teleservice Center for Social Security - Teleservicing/data processing center, 630 employees
• T-Mobile - Wireless communications and technical support, 1,490 employees
  
• Verizon Wireless Data Technical Support Center - Customer/technical support center, 1,400 employees

Rio Rancho

• Bank of America - Financial Services/credit cards/customer service, 712 employees
• eTelecare Global Solutions - Teleservices/wireless, 578 employees
• Intersections, Inc - Credit management/identity theft protection, 180 employees
• JCPenney Catalog Service Center - In-bound catalog orders/customer service, 350 employees
• Sprint PCS - Customer service and sales center, 650 employees
• Victoria's Secret Direct - Catalog sales and customer service, 500 employees

Source: The Albuquerque Journal Business Outlook 2006